Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use The Verde Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use

apply to your use of this The Verde Online Store and to any purchases you make through The Verde Online Store.

Purchasing The Verde® Products

Eligibility to order criteria:

You may only purchase products:

Available for sale and details of which appear on The Verde Online Store; and

For delivery to England, Wales, Scotland and Northern Ireland. Excluding PO BOX addresses

For personal use, either by yourself or by your intended recipient(s) of the products. The Verde reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by The Verde.

Details of the products available for purchase (including their price) are set out on The Verde Online Store. The Verde takes all reasonable care to ensure that all details, descriptions and prices of products appearing on The Verde online store are correct at the time when the relevant information is placed onto The Verde online store. Although every effort is made to keep The Verde Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Ordering Products:

Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.

Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.

The Verde will E-mail you to confirm your product order has been received.

The Verde will E-mail you again to confirm that the products you have ordered are being shipped to you.

We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and The Verde only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.

The Verde may refuse or be unable to process your order if:

The product you ordered is discontinued or no longer available.

Your credit card does not give authorisation for the payment of the purchase price

You do not meet the eligibility to order criteria set out above.

Cancelling the Contract and Returns

1) Order Cancellation

You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods.  If you choose to cancel your order we will refund:

the full purchase price

the delivery charges incurred in delivering the goods to you

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition.  The Verde will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.

2) Damaged Or Fault Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.

When returning damaged, faulty or incorrect orders we will refund:

Full Purchase Price

Delivery Charges (the cost for initial delivery to you)

Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

When exchanging damaged, faulty or incorrect orders we will:

Dispatch replacement items to you free of charge

Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

3) How To Return Your Goods

You may return goods in the country they were purchased by contacting the Customer Care Center by email, phone or post (details below).  Alternatively you may return your goods, accompanied by the delivery documentation, to a The Verde International PLC store.* Excluding The Verde franchise stores: Cambridge 1, Cambridge 2, Derriford Hospital, Exeter, Horsham, Hove, Norwich, Plymouth & Sheffield.

The following information will be required when returning your goods:

Confirmation Email containing your Transaction Reference Number

Delivery Documentation containing your Delivery Number

List and description of goods to be returned

Reason given for returning goods

If returning goods by post please also include:

Completed Returns Form

Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods

If you are returning the goods by post to the UK Online Care Centre please note:

It may take up to 7 days for your parcel to reach us

Returned items will be processed within two (2) working days of receipt

Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit

You are advised to use a carrier that offers both traceability and insurance

4) Stay In Touch

We’d like to keep you up to date on all of our exiting new product launches, promotions, and Party Themes and Values campaigns. To keep up to date simply click register.

5) How To Contact Us.

Our contact details can be found on our contact us page.


The Verde reserves the right to:

Modify or withdraw, temporarily or permanently, The Verde Online Store (or any part thereof) with or without notice to you; The Verde shall not be liable to you or any third party for any such modification or withdrawal; and/or

Change the Conditions from time to time, and your continued use of The Verde Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using The Verde Online Store.

If The Verde should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order. Copies of the appropriate T&C are available by email from This email address is being protected from spambots. You need JavaScript enabled to view it..

If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts.